Widam, Qatar?s cutting-edge livestock facility, recently wrapped up its tailor-made training programmes geared towards its customer service and sales personnel in the aim to introduce higher standards across the board.
The programme, entitled ?The Differentiating Benchmarks in Customer Service? has been specifically developed to introduce a complete overhaul to Widam?s customer touch-points and refine the company?s existing strengths and best practices. The programme is in line with the company?s steadfast commitment to abide by the highest levels of quality, competence and excellence in performance. The initiative also lives up to the national vision of the country which has human capital development, learning and retention at its core.?
Trainees attending the classroom received an induction comprising tips and techniques to perfect their customer service approach, to adequately handle and respond to complaints and to thoroughly cater every request in order to exceed expectations. The programme also included methods of market and consumer analysis which is key to Widam?s customer relationship management systems.
Championing the programme, Ahmed Gawish, Widam?s Marketing Head said: ?It was very inspiring to see the passion and enthusiasm of our colleagues in sales and customer service and this can only underline our firm belief in our company and management?s vision to become truly world-class. Our MD and CEO, Mr. Ahmed Nasser Sraiya Al Kaabi invests great effort to see every single staff member fully capable of delivering nothing short of the highest standards of service and ready to, positively and responsibly, receive, answer and guide our customers. Our training programme included both theoretical and practical demonstrations bringing trainees closer to the essence of what we work very hard to achieve here at Widam in terms of quality, service and an in-depth understanding of our market and its consumers.?
Jamil Omran, Head of Sales and Marketing Department said: ?Our entire philosophy at Widam revolves around the customer and it is to that effect that we had put forth a plan to enclose a series of internal and external training workshops and initiatives in order to step up with our customer service and care.?
Earlier, Widam organized a round of operational training programmes with seminars on livestock handling and sanitation. The company is currently undergoing a series of audits and developments in its aim to bag the ISO 9001:2008 for Quality Manager Systems and ISO 22000:2005 for Food Safety Management Systems.
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Source: http://www.qatarisbooming.com/2013/03/12/widam-steps-up-its-customer-service/
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